Returns and Exchanges

ONLINE RETURN POLICY

You may return any unworn merchandise with tags attached for a full refund within 30 days of receipt. Items that appear worn, washed, stained or torn will not be accepted.

Styles marked as final sale are not eligible for refund. This includes all items purchased during Black Friday, Cyber Monday, End of Season Sale Promotions and the Archive Sale.

No price adjustments on Black Friday, Cyber Monday and End of Season Sale items. 

Digital gift cards cannot be redeemed in-store or returned.

If your purchase was made at one of our retail locations, you must return your item(s) in-store. Please reference your receipt for BLDWN’s in-store return policy.

 

INTERNATIONAL ONLINE RETURN POLICY 

If you are returning unworn merchandise from outside of the United States, please complete the Online Return & Exchange Form and mail the item(s) to the following address:

BLDWN
Exchanges & Returns
6601 College Blvd
Suite 140
Overland Park, KS 66211  

To ensure your refund is processed in a timely manner, please include a copy of your invoice with the return.


ONLINE EXCHANGE POLICY

If you’d like to exchange your item(s) for a different size or style, please complete the Exchange/Return Form on the right. You will be notified within one business day if your request cannot be completed.

 

START A RETURN OR EXCHANGE (US CUSTOMERS)

Complete the Return/Exchange Form on the right.

Email us at service@baldwin.co for further assistance.

 

REFUNDS 

If you requested a refund, we will send a confirmation email once your request has been processed. Please allow 3-5 business days from the time the return was processed to reflect on your bank statement.

For all additional inquiries, Email us at service@baldwin.co.

Exchange/Return Form