Returns and Exchanges

HOLIDAY RETURN POLICY

Purchases made between November 26th and December 30, 2019 have an extended return & exchange period through January 10th 2020. All other terms and conditions of our return & exchange policy apply.

ONLINE RETURN POLICY

*Please note, we have recently updated our online return policy. All items purchased after September 10th, 2019 are subject to these changes.

You may return any unworn merchandise with tags attached for a full refund within 14 days of receipt and for exchange or online credit within 30 days of receipt. Returns will not be accepted after 14 days and exchanges after 30 days.

Styles marked as FINAL SALE are not eligible for refund, but still may be returned for exchange or store credit.  This includes all items purchased during any Promo Code Event, Black Friday, Cyber Monday, Friends & Family, End of Season Sale Promotions and the Archive Sale.

No price adjustments on Black Friday, Cyber Monday, End of Season Sale or Archive Sale items.

Digital gift cards cannot be redeemed in-store or returned.

If your purchase was made at one of our retail locations, you must return your item(s) in-store. Please reference your receipt for BLDWN’s in-store return policy.

INTERNATIONAL ONLINE RETURN POLICY 

If you are returning unworn merchandise from outside of the United States, please complete the Online Return & Exchange Form and mail the item(s) to the following address:

BLDWN
Exchanges & Returns
6601 College Blvd
Suite 140
Overland Park, KS 66211  

To ensure your refund is processed in a timely manner, please include a copy of your invoice with the return.

ONLINE EXCHANGE POLICY

If you’d like to exchange your item(s) for a different size or style, please complete the Exchange/Return Form on the right. You will be notified within one business day if your request cannot be completed.

START A RETURN OR EXCHANGE (US CUSTOMERS)

Complete the Return/Exchange Form on the right.

Email us at service@baldwin.co for further assistance.

REFUNDS 

If you requested a refund, we will send a confirmation email once your request has been processed. Please allow 3-5 business days from the time the return was processed to reflect on your bank statement.

For all additional inquiries, Email us at service@baldwin.co.

Exchange/Return Form